FAQ

To start using the eLu Charging Network, follow these simple steps:

1. Download the eLu APP from your preferred app store.
2. Register your account within the app.
3. Scan the charger’s QR code using the app.
4. Select the desired charger from the available options.
5. Plug in your electric vehicle.
6. Initiate the charging process through the app.
7. Monitor charging progress and view charging history directly on the app.
8. Conveniently pay for your charging session within the app.

Note: Some devices may allow usage without the app. In such cases, simply plug in your vehicle and follow the on-screen instructions for a seamless charging experience.

You can make online payments using credit cards, Apple Pay, and Google Pay within the app. Additionally, certain chargers offer the convenience of “Tap & Go” credit card payments.

Yes, you can book a charger through the eLu APP to minimize wait time. We reserve usage rights, ensuring instant charging upon your timely arrival.

If the charger is unavailable after arrival, please follow these steps:

1. Check app notifications to receive updates on the charger’s status.
2. Ensure that the charger is properly connected.
3. Confirm that the plug is securely inserted into your electric vehicle.

For persistent issues or if the problem persists, please report faults using the app for prompt assistance.

Charging may stop when the vehicle is fully charged or as per user instructions. If the termination is unexpected, try reinserting the plug. Report any persistent issues for further assistance.

In instances where the vehicle controls lock the plug, follow these steps: Safely stop charging using the app or charger, and then proceed to unplug. If the issue persists, please report it for further assistance.

Exceeding daily reservation or no-show limits may restrict features. We appreciate users’ cooperation for maintaining a fair and efficient charging ecosystem.

For billing concerns, utilize the app’s Feedback feature under MyeLu. Our team will promptly address any confusion or queries regarding charging costs.

No, there is no membership or subscription requirement for using eLu chargers. You only need to download the app and register an account for free.

Yes, our charger is compatible with most EV models on market.

Yes, we offer delivery of the product and ensure seamless integration with our clients’ existing systems.

By utilising eLu’s energy management service, small businesses can reduce their carbon emissions, lower energy consumption, and save on their electricity bills.

We respect and honour Aboriginal and Torres Strait Islander Elders past, present and future. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on this land and commit to building a brighter future together.

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